Consumer and Citizen engagement

The Consumer and Citizen Engagement Working Group was established with the overarching goal of fostering a comprehensive and structured understanding of the role and methodologies of engagement within European Research and Innovation (R&I) projects. This endeavor aims to enhance comprehension, trigger involvement, and leverage the actions of consumers and citizens in the evolving energy landscape.

The core activities of the working group revolve around three focal themes, each guided by a distinct sub-group:

Indicators of Engagement – it focuses on defining a comprehensive and standardized set of engagement indicators. In particular, the WG is working on:

creating an accessible tool for future projects to use the collection (repository),
testing and optimizing indicators,
enhancing metrics and measurement instruments,
regularly updating and maintaining the repository,
adding further categorization types, and
addressing challenges associated with measuring engagement indicators.

Smart Tools - it aims to advance user-centered methodologies for involving consumers in the design process of smart tools, ensuring broad representation for increased acceptance, use, and adoption. The sub-group is presently working on:

integrating with the Design for Acceptance and Adoption Process (DoAP),
creating a repository featuring a catalog of design methods applicable at various stages or modes of development,
analyzing strategies to engage consumers in the design and use of accessible and affordable tools, and
harmonizing design innovation approaches.

Strategies of Engagement – it aims to bridge the gap in integrating social innovation into R&D projects by addressing significant barriers and defining a more robust structure around engagement strategies from BRIDGE projects. The sub-group is actively working on:

aligning its work with the Indicators and Smart Tools sub-groups,
identifying engagement strategies through stakeholder characterization,
providing guidelines for engagement along with inspiration and best practices, and
finalizing an engagement handbook.

For more information about this Working Group, please contact secretariat@horizon-bridge.eu

Documents of the Working Group:

Exploration of citizen engagement methodologies in European R&I projects
The Working Group on Consumer and Citizen Engagement (Working Group CCE), previously Consumer Engagement, is part of the BRIDGE initiative. The Working Group is looking to create a structured cross-cutting understanding of the role and methodologies of engagement in the European R&I projects
Wednesday. 09 June 2021

BRIDGE CCE Working Group 2021 WORKPLAN
This workplan is articulated around the 2-year span focusing on the production of recommendation and analysis relating to the components of engagement for R&I projects
Wednesday. 09 June 2021

BRIDGE Customer Engagement Working Group Findings and Recommendations
Short synthesis of the Customer Engagement Working Group report Year 3 highlighting its main findings and recommendations
Friday. 19 July 2019

Chair:

2022 Workplan:

Reports 2023:

Reports 2022:

Reports 2021:

Documents of the Working Group:

Latest reports and documents